Refund Policy

Introduction
At The CoCEO Brand, we are committed to delivering high-quality consulting, coaching, and professional development services. Please review our refund policy carefully to understand your rights and obligations when seeking a refund.

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1. Refund Eligibility
Refunds for services purchased through our website, coceobrand.com, are evaluated on a case-by-case basis. Due to the nature of our services—customized consulting, coaching, and professional development—refunds are not generally available once services have commenced.

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2. Refund Requests
If you believe you are eligible for a refund, please submit your request in writing within seven (7) days of the initial payment date. Include your name, contact information, the service purchased, and a detailed explanation of your reason for requesting a refund. Requests can be submitted to:

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The CoCEO Brand
Email: hello@coceobrand.com
Phone: (346) 634-8116

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3. Evaluation of Refund Requests
Upon receiving your request, we will conduct a thorough review. We reserve the right to approve or deny refund requests at our sole discretion, based on factors including:

• The stage of service delivery;

• The nature of the services provided; and

• Any pre-agreed terms or conditions established in your service agreement.

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4. Non-Refundable Services
The following are generally non-refundable:

• Services that have been delivered in whole or in part;

• Customized services that involve significant time and resources;

• Digital resources, templates, or downloadable materials.

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5. Approved Refunds
If your refund request is approved, it will be processed within fourteen (14) business days of approval. Refunds will be issued via the original payment method, unless otherwise agreed.

6. Modifications to the Refund Policy

The CoCEO Brand reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will become effective upon posting on our website. We encourage you to review this policy periodically to remain informed of any updates.

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7. Contact Us
If you have any questions regarding this Refund Policy, please contact us at:
The CoCEO Brand
Phone: (346) 634-8116
Email: hello@coceobrand.com

Last Updated: June 8, 2025